The same dramatic technological changes that have provided marketers with more (and more diverse) communications choices have also increased the risk that passionate consumers will voice their opinions in quicker, more visible, and much more damaging ways. Such hijacked media are the opposite of earned media: an asset or campaign becomes hostage to consumers, other stakeholders, or activists who make negative allegations about a brand or product. Members of social networks, for instance, are learning that they can hijack media to apply pressure on the businesses that originally created them.

The author indicates in Paragraph 3 that earned media________.

A

invite constant conflicts with passionate consumers

B

can be used to produce negative effects in marketing

C

may be responsible for fiercer competition

D

deserve all the negative comments about them

答案

B

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